Dissatisfaction with the Quality/Taste of Sake Received:
SakeSocial.com strives to provide our customers with the largest online selection of Sakes currently available. We employ a number of services to help you choose the best bottle for *you* including: our "filtering" tools, peer reviews, and Beau’s picks just to name a few.
While ratings, testimonials and reviews may influence your decision, the ultimate judgment is yours. Although we work toward providing you with as much information as possible to help you make a selection you will enjoy, we cannot guarantee that you will like the taste of every bottle of Sake you select.
At SakeSocial.com, your satisfaction is very important to us. We are committed to delivering your product in excellent condition and in a timely manner. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays.
We accept returns, within 30 days of the purchase date, for all unopened, undamaged products, that can be resold. If you would like to return your product, please send an email to orders@sakesocial.com with the following information:
In the subject line, write “Return”
Please include why you want to return your product
Please include your email the order number, and items, you wish to return
We will only refund monies on the credit card used for the respective order.
Monies will be refunded only after the return has been received at our warehouse and it has been inspected. If your return has been opened, or does not include the retail packaging and cannot be resold, we will not refund you.
Merchandise Damaged in Shipping:
It is unusual to receive a damaged product from SakeSocial.com. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date by sending an email to orders@sakesocial.com. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
Return Charges:
**Please note that all returns are subject to a 20% restocking charge on the products, and less any shipping fees and handling charges.
Returns are processed once the order is received and checked into the warehouse.
Changing or Canceling an Order:
While we try our best to accommodate order cancellation or change requests, the timing for such requests is critical. Once our warehouse has begun packaging and shipping your order, it is not possible to make any changes or stop the shipment.
Cancellation or change requests should be made as soon as possible after placing your order by sending an email to our Customer Service team at orders@sakesocial.com.
If we are not able to change or cancel an order because it is already in process or shipped, recipients may refuse delivery if they no longer want the order. Once the package arrives back at our warehouse, a refund can be requested, less the original shipping and handling charges, and return shipping and handling charges.
Return to Sender Fees:
SakeSocial ships alcohol, and all of our shipments require someone aged 21 years or older to sign for the shipment. If the package is not received and returned to sender (us), you will be subject to a reshipping fee, and a handling fee of $10 should you wish to have your package reshipped.  If you elect to simply return your order, you are subject to our Return Chargers policy.