Shipping & Returns
All Sake Social orders are processed within 72 hours of receiving your order confirmation email, excluding weekends and holidays (expect delays during peak shipping times). You will receive another email notification from “@sakesocial.com” when your order has shipped.
Where Do We Ship?
Sake Social currently ships to certain states only within the United States, including Alaska and Hawaii. Not all U.S. states permit online alcohol sales, or otherwise have legislation restricting its sale. Please see our States We Ship To map.
Domestic Shipping Rates & Estimates
For calculated shipping rates: shipping charges for your order will be calculated and displayed at checkout. You can also see our helpful “Estimate Shipping” dropdown on your Sake Social Shopping Cart page to see estimated rates by state/zip code. Shipping can take 2-3 days to the West Coast and 5-6 days to the East Coast.
We ship via UPS and FedEx, and offer a $12.99 flat rate for ground shipping on all orders.
We are able to ship internationally on a case-by-case basis, dependent on whether the U.S. has a treaty with that country. International shipping rates & fees apply.
Dissatisfaction with the Quality/Taste of Sake Received
SakeSocial.com strives to provide our customers with the largest online selection of Sakes currently available. We employ a number of services to help you choose the best bottle for *you* including: our "filtering" tools, peer reviews, and Beau’s picks just to name a few.
While ratings, testimonials and reviews may influence your decision, the ultimate judgment is yours. Although we work toward providing you with as much information as possible to help you make a selection you will enjoy, we cannot guarantee that you will like the taste of every bottle of Sake you select.
At SakeSocial.com, your satisfaction is very important to us. We are committed to delivering your product in excellent condition and in a timely manner. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays.
We accept returns, within 30 days of the purchase date, for all unopened, undamaged products, that can be resold. If you would like to return your product, please send an email to firstname.lastname@example.org with the following information:
- In the subject line, write “Return”
- Please include why you want to return your product
- Please include your email the order number, and items, you wish to return
We will only refund monies on the credit card used for the respective order.
Monies will be refunded only after the return has been received at our warehouse and it has been inspected. If your return has been opened, or does not include the retail packaging and cannot be resold, we will not refund you.
Merchandise Damaged in Shipping
It is unusual to receive a damaged product from SakeSocial.com. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date by sending an email to email@example.com. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
**Please note that all returns are subject to a $30 restocking charge [this covers the return carrier shipping fees as well as the handling fees incurred for returning products to our warehouse]. In addition, any return will also be less the original shipping fees [i.e. $12.99 for ground shipping, $39 second-tier shipping, or expedited shipping fees].
Returns are processed once the order is received and checked into the warehouse.
Changing or Canceling an Order
While we try our best to accommodate order cancellation or change requests, the timing for such requests is critical. Once our warehouse has begun packaging and shipping your order, it is not possible to make any changes or stop the shipment.
Cancellation or change requests should be made as soon as possible after placing your order by sending an email to our Customer Service team at firstname.lastname@example.org.
If we are not able to change or cancel an order because it has already been processed or shipped, a recall request can be made to intercept the delivery. Once the package arrives back at our warehouse, a refund can be requested.
**Please note that all cancelled, and recalled orders are subject to a $30 restocking charge [this covers the return carrier shipping fees as well as the handling fees incurred for returning products to our warehouse]. In addition, any return will also be less the original shipping fees [i.e. $12.99 for ground shipping, $39 second-tier shipping, or expedited shipping fees].
Return to Sender Fees
SakeSocial ships alcohol, and all of our shipments require someone aged 21 years or older to sign for the shipment. If the package is not received and returned to sender (us), you will be subject to a reshipping fee, and a handling fee of $10 should you wish to have your package reshipped. If you elect to simply return your order, you are subject to our Return Chargers policy.